Welcome to ABC Cork!

Customer Service

Pricing Policy

  • Prices shown are in US or Canadian dollars only.

Secure Shopping

  • Protecting your order information is a priority. We utilize SSL (Secure Sockets Layer) to ensure safe, secure transactions. With SSL, information sent via the Internet is encrypted, and can be trusted to arrive privately and unaltered. We believe this element provides the most effective way to ensure that your order information is protected while offering a very secure shopping environment.
  • Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We do not transfer credit card numbers via email, and ask that in any email correspondence with us you refrain from doing so as well. If you have any concerns about ordering electronically, please email us at info@abccork.com.

Returns & Replacements

  • All returns must be authorized by ABC Cork within 5 days of invoice. To return merchandise, contact our customer service department or your sales representative for a Return Authorization number. This return authorization number must appear on each and every box returned to ABC Cork. Only authorized returns will be accepted at our warehouse and a 15% restocking charge or freight charge for the return may apply. If merchandise is returned without a return authorization number the merchandise may not be credited and/or returned to customer at customer’s expense.

Ordering

Checkout

  • All items in your shopping cart will appear in your order during Checkout. If you do not want to order all of the items, simply edit your shopping cart before clicking "Checkout". When you "Submit Order" we will verify your credit card information for validity. Your credit card will not be charged until your order is shipped. Your order will not be placed and your credit card will not be charged if you do not click "Order Now".

Using the Wishlist Feature

  • To add a product to your Wishlist, click on the "Add to Wishlist" button located on every product details page in our store. You must be registered in order to add products to the wishlist. Otherwise the shopping cart will not remember you when you try to retrieve your list.

Canceling an Order

  • If you would like to cancel or change an order that you've just placed, please email info@abccork.com as soon as possible and call us at 519.668.6160. We'll do everything we can to accommodate your request, however; items that have already shipped cannot be cancelled and must be returned or exchanged. (See Returns & Exchanges Policies)
  • Please note: if you cancel an item that qualified you for a promotion, you may no longer receive that discount or promotion.

Multiple Shipping Addresses

  • You can only ship to one address each time you checkout. If you are shopping for people at different addresses, you will need to place each order separately.

Methods of Payment

  • If credit has been extended to a customer, the net balance of the invoice is due 30 days from the invoice date. ABC Cork Company reserves the right to place overdue accounts on cash terms.
  • A 2% discount (before freight and taxes) is available for invoices paid within 10 days as calculated from the invoice date of record.  Prompt payment discounts will not be honoured for payments received after the 10 day period.
  • Payments made by credit card (Visa, Mastercard, American Express) are not entitled to the prompt payment discount.
  • Invoices over 30 days: If a customer has unpaid invoices over 30 days Accounts Receivable will place a call to the customer.
  • Invoices over 45 days: Customer will receive a call from Accounts Receivable regarding payment of account, at this time payment information will be required, and orders could be placed on hold.
  • Invoices over 60 days: Customer will receive a call from Accounts Receivable, and any new orders will be placed on hold until payment has been clarified, Customer risks credit privileges being suspended.
  • Invoices over 90 days: Customer will receive a Collection call; failure to respond to this call can result in account being placed in Collections with our Collection Agency or sent to Small Claims Court. No orders will be accepted, customer will lose credit privileges and terms being changed to COD or Cash Only.
  • NSF Cheques: a service charge will be applied to customer’s account; new orders will be placed on hold until NSF cheque has been paid in full including service charge. If more than One NSF cheque is received within a 6 month time period payment terms could be changed to “Cash” only.

Tax Policy

  • Tax is based on Ontario tax rates.
  • Tax is applied to all shipping charges.
  • If an items is returned for refund, the tax portion associated with the item will be refunded.  Not refund will be issued for taxes paid on shipping as shipping charges are non-refundable once an item has been shipped.

Tax Exempt Purchases

  • If you are making a purchase for a tax-exempt organization, or if you are an individual that qualifies for tax-exempt status, please contact our Customer Service Team at info@abccork.com.  To ensure compliance with federal and provincial legislation, all requested information must be provided and verified by our Customer Service team before the purchase can be placed without tax..

Validating or Rejecting Your Order.

  • After an order has been placed through the shopping cart, we will review the information provided to verify method of payment and shipping address.  ABC Cork Company reserves the right to limit or decline any order without cause.  If an order is declined, we will make every attempt to notify you at the email address and supplemental contact information provided by you.  It is imperative that your contact information is up-to-date and correct so that we may contact you in a timely fashion.  Your credit card will not be charged if your order has been declined; however, if your order has been reduced, refunds will be processed to your card.

International Shipping.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of Canada may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Note:

  • Cross-border shipments are subject to opening and inspection by customs authorities.
  • We may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.