Welcome to ABC Cork!

Customer Application Online Form


Our online wholesale ordering service is now live, enabling customers to browse our catalogue of over 4000 products and place orders with a few mouse clicks. It’s that easy.

EXISTING CUSTOMERS: If you are an existing customer who would like access to the service, send an email to info@abccork.com and we’ll connect you.

New customers wishing to buy from ABC Cork need to fill in and submit the Customer Application Form so that they have access to online ordering, dealer prices, promotions etc.

 

Customer Application

Trade References (Optional)

Bank Information

Business Information

Contact Information

Additional Owner Information

  • Terms and Conditions

    ACCOUNTS RECEIVABLE DEPARTMENT: Questions or concerns regarding accounts should be directed to the Accounts Receivables department or deborah@abccork.com.

    CUSTOMER APPLICATION PROCESS: Customer Applications can be filled out on line at www.abccork.com or please call our office and a customer application will be faxed or mailed to you.
    Upon receipt of the customer application, the Accounts Receivable department will review the application. If the application form is incomplete we will contact you either by phone, fax or e-mail to let you know what we require in order to process the application.
    A letter will be sent either by fax, mail or e-mail to inform the customer of payment terms, Sales Representative information, Account Number, a copy of this letter is also sent to the Sales Representative for that area.
    If you require clarification of terms and discounts, please contact the Accounts Receivable department.

    NEW ACCOUNTS: All first orders are COD; we accept Visa, Mastercard, American Express, Wire Transfer, and Direct Deposit. Subsequent orders will be COD until credit has been approved.

    PAYMENT TERMS AND DISCOUNTS: For all customers who have credit, net balance is due 30 days from Invoice Date. ABC Cork reserves the right to place overdue accounts on cash terms.
    • Customers paying invoices within 10 days may deduct 2% off the subtotal (before freight and taxes). Such payment must be received by the 10th day of receipt of invoice. If payment is not received within 10 days, the prompt payment discount will not be honored.
    • Credit Card payments (Visa, Mastercard and American Express) are accepted, however the 2% prompt payment discount does not apply.
    • Invoices over 30 days: If a customer has unpaid invoices over 30 days Accounts Receivable will place a call to the customer.
    • Invoices over 45 days: Customer will receive a call from Accounts Receivable regarding payment of account, at this time payment information will be required, and orders could be placed on hold.
    • Invoices over 60 days: Customer will receive a call from Accounts Receivable, and any new orders will be placed on hold until payment has been clarified, Customer risks credit privileges being suspended.
    • Invoices over 90 days: Customer will receive a Collection call; failure to respond to this call can result in account being placed for Collections with our Collection Agency or sent to Small Claims Court. No orders will be accepted, customer will loose credit privileges and terms being changed to COD or Cash Only.
    • NSF Cheques: a service charge will be applied to customer's account; new orders will be placed on hold until NSF cheque has been paid in full including service charge. If more than One NSF cheque is received within a 6 month time period payment terms could be changed to "Cash" only.

    ADDRESS CHANGE: Credit applications must have correct information at all times. If your business has moved, changed phone numbers etc., a Change of Information Form must be received within one month of this change.

    BUSINESS SOLD: If you sell your business it is the owners' responsibility to notify ABC Cork in writing before the sale closing date. The account must be paid in full. The new owners must apply for their own credit by submitting a Customer Application. If the business has been sold and notification was not received by ABC Cork of the change in ownership the credit information on file will be used for any Collection or Legal information for unpaid invoices.

    SHIPPING/PICKING UP ORDERS: All orders to be picked up require a 3 hour time frame, this will allow for order to be processed and packed.
    All orders to be shipped will require account to be current, (please read Payment terms and Discount) and shipping time will depend on volume.

    RETURNS: All returns must be authorized by ABC Cork within 5 days of invoice. To return merchandise, contact our customer service department or your sales representative for a Return Authorization number. This return authorization number must appear on all boxes returned to ABC Cork. Only authorized returns will be accepted at our warehouse and a 15% restocking charge or freight charge for the return may apply. If merchandise is returned without a return authorization number the merchandise may not be credited and or returned to customer at customer's expense.

    U.S. CUSTOMERS:

    • Must provide ABC Cork with your Tax ID number or FDA number.

    INTERNATIONAL SHIPPING

    The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of Canada may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

    Note:

    • Cross-border shipments are subject to opening and inspection by customs authorities.

    • We may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws

    All Rights Reserved by ABC Cork Corporation ®

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